General Terms and Conditions

I. INTRODUCTION
Virtus upravljanje d.o.o. hereinafter: Agency) is a tourist agency with its seat in Rijeka, Trpimirova 1a, VAT-ID: 46096970345, ID-CODE: HR-AB-51-040356401, specialized in renting out apartments and holiday houses (villas). Virtus upravljanje d.o.o is a company with multiple years of experience in providing tourist services and property related business, and is the holder of the Molo Longo brand, a well-known brand related to tourism (hereinafter: Molo Longo).
The Agency cooperates only with those renters whose accommodation facilities satisfy the high standards of providing accommodation services and who possess all the necessary permits from competent government authorities.
The agency acts as an intermediary via which the guest, i.e. the lessee enters into a lease agreement with the owner of the apartment.
General Terms and Conditions (hereinafter: General Terms) produce legal effects from the moment the guest
pays the accommodation advance fee during booking the dates for accommodation on the Agency’s website. Upon the receipt of the advance fee, the Agency shall send a written confirmation to the guest which will contain the details of the booked dates and the accommodation facility. By doing so, the General Terms and the written confirmation become an integral part of the lease agreement between the guest as the lessee and the owner of the apartment as the lessor.

II. ACCOMMODATION PRICE AND PAYMENT METHOD
Prices published on the website and in other promotional materials of the Agency are expressed in Euro (VAT included) and refer to the price of daily rent per accommodation unit in the corresponding price season. The published prices are valid from the moment of updating the data on the website. The accommodation price includes the costs of electricity, water usage, gas, internet, waste disposal, obligatory fees to the local self-administration unit, sojourn tax, check-in, towels, kitchen rags, and final cleaning.
The advance fee payment depends on the area in which the apartment rented by the guest is located:
a) For apartments which are outside the city of Rijeka, the advance fee during the booking of the dates is 30% of the accommodation sales price. Booking of the dates is obligatory and by paying the advance fee, the guest accepts the General Terms. Upon receiving the advance fee, the Agency shall submit to the guest via email a written confirmation of the location and other details of the booked dates in the accommodation facility. Should the Agency not receive the advance fee within 3 (three) days from the booking, it shall be deemed that the Lease Agreement has not been concluded at all.
The advance fee payments should be done in euro (EUR) and it can be made using a credit card or bank transfer. The Agency shall not be responsible in the event of difference in the charged amount that might occur during payment due to bank fees or difference in the currency exchange rate. The Lease Agreement shall be deemed concluded when the Agency receives the advance fee amount. The remaining amount of the accommodation price is due up to 30 days before arrival date.
b) For apartments in the city area of Rijeka, the guest does not pay the advance fee, but during the booking of accommodation, they pay the total amount of the booking.

III. CANCELLATION TERMS (cancellation, no-show, termination of stay)
a) for apartments outside the city area of Rijeka – In the event that the guest cancels their booking up to 31 days before the booked day of arrival, the Agency will keep the paid advance fee, which can be used by the guest for tourist accommodation by the end of the current year in agreement with the Agency.
– In the event that the guest cancels their booking from 30 up to the booked day of arrival, the Agency will keep 100% of the total amount of the booking.
– In the event that the guest does not show up, the booking is marked as a no show and the guest is charged with the total amount of the booking.
a) for apartments in the city area of Rijeka – In the event that the guest cancels their booking up to 15 days before the booked day of arrival, the guest has the right to a 100% refund of the total amount of the booking.
– In the event that the guest cancels their booking from 14 up to the booked day of arrival, the guest is charged 100% of the total amount of the booking.
– In the event that the guest does not show up, the booking is marked as a no show and the guest is charged with the total amount of the booking.
* The date of the booking cancellation is the day of the receipt of the cancellation notice.

* Some apartment owners can demand different booking or cancellation requirements, of which the guest will be informed during the booking.

* The Agency reimburses the guest within 15 days of receipt.

* Molo Longo agency is responsible for all complaints, refunds and complaints related to transactions made in the booking of accommodation. Complaints are sent to: info@mololongo.com

IV. GUEST ARRIVAL AND CHECK-IN
The guest will be enabled to enter the accommodation facility on the day of arrival at 5:00 p.m. at the earliest. On the departure day, the latest time to vacate the facility is at 10:00 a.m. The guest can be enabled to enter the accommodation facility earlier, if circumstances allow, of which the guest will be notified in a timely manner.
The booking carrier is obligated according to Croatian law to submit to the owner/host official identification documentation containing personal data for the purpose of registering with the tourist board (Croatian Tourist Board). This information shall not be used for other purposes. Should the guest not submit any form of personal identification for registering tourists pursuant to the law, the guest can be rejected from accessing the apartment without the possibility of a refund.

V. ACCOMMODATION RULES
a) Number of persons
The maximum number of guests that can stay at the apartment during the booked period is stated at the Agency’s and/or apartment’s website. The written confirmation sent by the Agency to the guest shall also contain the specification of the maximum capacity of the apartment. The capacity equally includes adults and children.
In the event that more persons than the maximum allowed capacity stays in the apartment, including the persons accompanying and visiting the guests, the Agency and the owner have the right to terminate the lease contract without the obligation to comply with the termination period, and the guests undertake to vacate the apartment within 24h from such termination of the agreement.
The potential remaining unused time of the booked period shall be charged as if the lease agreement had not been terminated, and the guest does not have the right to request a refund of paid amount for that period.
b) Groups of youth

Persons up to 25 years of age are considered groups of youth for which special accommodation conditions might apply, pursuant to the rules determined by the owner. The guests shall inform the Agency during the booking of the accommodation of the age group of the guests. Failure of the guest to do so does not influence the validity of the special rules for groups of youth and can result in the Agency cancelling the booking without refunding the paid amount to the guest.
c) Pools
In the event when the facility has a pool at its disposal, the guest shall, for security reasons, follow
every advice of the facility owner or Agency. The use of the pool is at personal risk only. Children are allowed to access the pool area exclusively in the presence of an adult.
d) Pets
The possibility and the conditions of keeping pets shall be stated at the Agency’s website. When booking the accommodation, the guest shall indicate the number of pets that will stay with them at the apartment. Should the guest fail to report a pet/pets or brings more pets to the apartment than indicated during booking, the owner or the Agency has the right to terminate the lease agreement without the obligation to comply with the termination period. In this event, the guest shall vacate the apartment within 2 (two) hours with all of the persons staying at the apartment, and loses the right to refund for unused days of the booked period. When pets are staying in the accommodation, the rent price might automatically be increased for the price of additional cleaning which is necessary with pets, if this is anticipated in the accommodation terms of the apartment. Pets are in no event allowed to access the pool nor can they stay at the apartment’s furnishings. Pets’ owners are responsible for any damage caused by their stay and shall clean the faeces and urine after their pets. Pets’ owners shall vaccinate their pets and generally keep them in a condition prescribed by the relevant health and safety regulations. The Agency and the owner of the apartment are in no way responsible for any damage and disease that might arise from the apartment guests’ pets. Should the guest during their stay at the apartment that does not allow pets suffer an allergic or similar reaction, the Agency shall not be considered responsible since it cannot guarantee that no pets had stayed at the apartment previously with the owners or other guests.
g) Noise
In the event that the noise and racket caused by the guests disturbs public order and peace and that they do not quiet down even after a warning, the said can be considered a gross breach of the provisions of the lease agreement, in which case the owner and/or the Agency are authorised to terminate the lease agreement effective immediately, without a termination period, and the guest shall permanently vacate the apartment within 2 (two) hours, together with all of the persons staying there, and they do not have the right to request from the owner or the Agency a refund of the paid amount for accommodation.

VI. HOUSEHOLD RULES
The household rules are displayed at a visible place at the apartment. Guests shall obey the household rules as well as the instructions on behaviour and acting in the apartment provided by the owner or the Agency.
Disobeying the household rules can be considered a gross breach of the lease agreement, in which case the owner or the Agency have the right to terminate the lease agreement without the obligation to comply with the termination period. In this event, the guest shall vacate the apartment within 2 (two) hours with all of the persons staying at the apartment, and lose the right to refund for unused days of the booked period. The same applies when the guests disturb public order and peace with their noise and racket.

VII. SAFETY DEPOSIT
The guest undertakes to leave a cash deposit upon arrival at the apartment. The amount of the deposit, if applicable, shall be indicated to the guest in the written booking confirmation. The deposit is the owner`s security for damages to the apartment. In the event that the damage is higher than the deposit amount, the guest has to reimburse the owner the total amount of the damage. If no damage is done to the apartment, the owner/householder has to reimburse the deposit to the guest on departure.

VIII. DAMAGE TO THE APARTMENT
The guest shall take care that the apartment remains in the same condition at the time of their departure, as it was at the time of their arrival. The guest shall act with care towards the apartment, its inventory and everything they are enabled to use within the apartment. In the event of damage, the guest is responsible directly to the owner of the apartment, pursuant to points VII. and VIII. of the Terms. Any need for additional cleaning of the apartment, its furnishings and appliances, as well as any need for hiring a repairman and/or handyman caused by the guest’s behaviour in the apartment shall also be considered damage.
The guest shall report without delay any damage that occurred during their stay to the owner/householder. If the guest causes damage on purpose, the owner and the Agency have the right to terminate the lease agreement without the obligation to comply with the termination period. In this event, the guest shall vacate the apartment within 2 (two) hours with all of the persons staying at the apartment, and lose the right to refund for unused days of the booked period.

IX. GUEST DISSATISFACTION
In the event that the guest deems that the apartment has not been cleaned properly or notices a breakdown or some other irregularity, they have the right to submit a complaint to the Agency and/or the owner of the apartment. If the complaint refers to cleanliness, the guest shall submit it without delay. The owner of the apartment will act on the complaint within an appropriate deadline. The guest is responsible not to cause damage to the owner of the apartment with their behaviour, i.e. to prevent greater damage within their possibility. Should there be a discrepancy between the actual condition of the apartment and the one published on the apartment or Agency website, the owner of the apartment shall bear exclusive responsibility for this. Complaints in writing are sent to:
Trpimirova 1A, 51 000 Rijeka, Croatia, or by e-mail at info@mololongo.com

X. COURT JURISDICTION
In the event of a dispute, the proceedings shall be conducted under Croatian law in the court under whose jurisdiction the accommodation unit is located.

XI. RESPONSIBILITY OF THE AGENCY
Virtus upravljanje d.o.o. is a tourist agency whose activity is the brokerage in the rental of tourist accommodation and stay. The Agency offers brokerage services based on the business cooperation agreement with the owners of apartments and as such is not the owner nor does it hold owner’s responsibilities. Pursuant to the agreement, the owners of the apartments shall provide the Agency with complete and accurate information on the apartment and all the relevant details, for which they bear the full responsibility towards the guests. If the booking or the realisation of the booking cannot be done in part or in full from reasons outside of the control and the responsibility of the Agency, such as court proceedings related to the apartment, factual inability of the use of the apartment, the owner’s behaviour, etc., the Agency has the right to cancel the booking and cannot be held responsible in any way. In such cases, the Agency has the right to offer alternative accommodation to the guest.
In the event of a founded complaint by the guest based on incomplete or inaccurate information provided by the owner or on accommodation defects in the Facility, the Agency shall, based on the founded complaint, offer alternative accommodation to the guest with a discount for the price of the accommodation, pursuant to the accommodation facilities it has at its disposal. The guest has the right to refund of the amounts paid up to then if the Agency and the owner of the apartment are not able to offer alternative accommodation or if the guest refuses it. If the guest’s dissatisfaction is based on the defect of the accommodation in the Facility, the owner of the apartment shall without delay attempt to eliminate the defect. If the elimination of the defect is not possible or is not possible within a reasonable period, or if the guest has already suffered damages due to the defect, the owner of the apartment shall compensate damages to the guest in line with the nature of the defect, with the application of the Frankfurt Table rule.

XII. FINAL PROVISIONS
The Agency publishes on its website exclusively those information about the apartment that have been provided by the owner. Apart from the information pertaining to the apartments, all other information, multimedia and digital contents published on the website are the exclusive property of the Agency and as such are subject to the protection of legislation on the basis of copyright and related branches of law. These General Terms are published in multiple languages on the web site and in the event of any discrepancies between the multiple versions, the one published in Croatian language shall prevail.
The Contracting Parties accept these General Terms with their own free will and for the purpose of achieving mutual interests and undertake to attempt to resolve all disputes peacefully and amicably. In the event of legal disputes, the Contracting Parties mutually agree on the jurisdiction of the competent court in Rijeka.